Journal
JOURNAL OF CLEANER PRODUCTION
Volume 43, Issue -, Pages 93-102Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.jclepro.2012.11.052
Keywords
Community transformation; Soft systems methodology; Product-service systems; Synergism; Sustainability; Service innovation
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Product-Service System (PSS) approaches and resulting benefits have been viewed mainly from a business world standpoint and in terms of economic and environmental dimensions of sustainability. This paper seeks to extend the application of PSS for community social-economic transformation and links it with Soft Systems Methodology (SSM), especially the Customer-Actor-Transformation-Worldview-Owner-Environment (CATWOE) method, to propose a model for synergistically sustainable community development. This approach recognises the diverse views and transformation goals of multiple stakeholders, fosters value co-creation in achieving desirable outcomes and uncovers synergies between system entities and various PSS elements. By analysing two examples of disadvantaged regional communities, the paper indicates how systems thinking and PSS can facilitate service innovation and opportunities for synergistic sustainability by transforming the local economy and improving services and social livelihoods. (C) 2012 Elsevier Ltd. All rights reserved.
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