Deploying RFID-Enabled Services in the Retail Supply Chain: Lessons Learned toward the Internet of Things

Through this research the authors communicate the lessons learned during the deployment of two RFID retail applications-namely dynamic pricing of fresh products and management of promotions in the supermarket floor-in two real-life pilot sites in Greece and Ireland. The lessons are presented in three inter-related perspectives; engineering challenges and associated solutions, individual adoption factors, and organizational success indicators. The authors argue that these findings might inform the design community to develop better RFID instantiations.