Journal
INFORMATION & MANAGEMENT
Volume 51, Issue 1, Pages 43-56Publisher
ELSEVIER
DOI: 10.1016/j.im.2013.08.005
Keywords
Business Process Management; Organizational culture; BPM culture; Measurement instrument; Construct development; Scale development
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The purpose of Business Process Management (BPM) is to increase the efficiency and effectiveness of organizational processes through improvement and innovation. Despite a common understanding that culture is an important element in BPM efforts, there is a dearth of theoretical and empirical research on culture as a facilitator of successful BPM. We develop the BPM culture construct and propose a validated instrument with which to measure organizational cultures' support of BPM. The operationalization of the BPM culture concept provides a theoretical foundation for future research and a tool to assist organizations in developing a cultural environment that supports successful BPM. (C) 2013 Elsevier B.V. All rights reserved.
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