Journal
INFORMATION & MANAGEMENT
Volume 46, Issue 1, Pages 57-68Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/j.im.2008.11.005
Keywords
Outsourcing; Offshore outsourcing; Software project management; IT risk factors; IT failure; Delphi method
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We investigated the risk factors of outsourced software development. Our first objective was to create empirically generated lists of risk factors for both domestically- and offshore-outsourced projects. Our second objective was to compare these two contexts: how do the risk factors change and which ones are most important in each. To address these objectives, we conducted two Delphi surveys to identify the important risk factors from a client perspective. in domestic and offshore settings. We qualitatively compared the results of the surveys to identify similarities and differences across their risk profiles. We identified three types of risks: those that appeared in both contexts; those that appeared in both but were exacerbated in the offshore context: and those that were unique to the offshore context. Our findings suggested that traditional project management risks were important in both contexts: however, the offshore context seemed to be more vulnerable to some traditional risks as well as factors that were unique to it. (c) 2009 Elsevier B.V. All rights reserved.
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