Journal
INFORMATICS FOR HEALTH & SOCIAL CARE
Volume 33, Issue 3, Pages 158-169Publisher
TAYLOR & FRANCIS INC
DOI: 10.1080/17538150802457562
Keywords
Chronic diseases; e-health; participatory design; user-centered methods
Funding
- Research Program for Telemedicine, Helse Nord RHF, Norway
- Center for Research Driven Innovation
- Tromso Telemedicine Laboratory (TTL)
- Norwegian Research Council [174934]
- National Science Foundation (NSF) [0428420]
- Div Of Information & Intelligent Systems
- Direct For Computer & Info Scie & Enginr [0428420] Funding Source: National Science Foundation
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Involving end users in the design process can be challenging and in many cases fails to become a priority for system developers. This is also the case with numerous applications in the health care domain. This article focuses on the design process for applications intended for direct use by the patients themselves, often referred to as self-help tools. A framework for the user involvement in the design process is presented. This framework is inspired both from existing methods and standards within the field of human computer interaction, as well as documented experiences from relevant e-health projects. An analysis of three case studies highlights the importance of patient involvement in the design process and informs guidelines for patient-centric system design.
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