Journal
IEEE TRANSACTIONS ON SYSTEMS MAN AND CYBERNETICS PART C-APPLICATIONS AND REVIEWS
Volume 42, Issue 5, Pages 775-787Publisher
IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC
DOI: 10.1109/TSMCC.2011.2168560
Keywords
Intelligent e-restaurant; menu recommender; radio frequency identification (RFID); wireless local area network (WLAN)
Categories
Funding
- National Science Council, Taiwan [NSC99-2221-E-027-095, NSC99-2923-E-027-001-MY2]
Ask authors/readers for more resources
Traditional restaurant service is typically passive: Waiters must interact with customers directly before processing their orders. However, a high-quality service system should be customer centered; it should immediately recognize customer identities, favorite menus, and expenditure records to provide customer-centric services. To achieve this goal, this study integrates radio frequency identification (RFID), wireless local area network, database technologies, and a menu recommender to develop an intelligent e-restaurant for customer-centric service. This system enables waiters to immediately identify customers via RFID-based membership cards and then actively recommend the most appropriate menus through menu recommender for customers. Experimental results that are obtained from a case study conducted in two Taipei restaurants indicate that the proposed system has practical potential in providing customer-centric service.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available